Chatwoot

Chatwoot is an Open Source, self-hostable omnichannel customer support platform designed to streamline customer interactions and improve team collaboration. It integrates with various communication channels like email, live chat, Facebook, Twitter, WhatsApp, and more, providing a unified dashboard for managing all conversations. Key features include canned responses, keyboard shortcuts for swift actions, team collaboration tools, automation rules, chatbot integration, customizable dashboards, and comprehensive reporting. Chatwoot prioritizes data privacy by allowing self-hosting and is used by thousands of organizations globally. Its flexible APIs enable custom integrations, extending functionality to meet specific business needs. Mobile apps for Android and iOS further enhance accessibility. ## Bénéfices - Improved customer satisfaction through efficient and personalized support - Increased team productivity and faster response times through streamlined workflows and collaboration tools - Enhanced operational efficiency with automation and keyboard shortcuts - Cost savings compared to proprietary solutions - Data privacy and security through self-hosting capabilities - Customizable features and integrations to meet specific business needs - Access to detailed reports and analytics for performance monitoring - Scalable solution suitable for businesses of all sizes - Strong community support and active development.