HelpRealm

HelpRealm is a free, lightweight SaaS support ticket system designed to streamline customer support for businesses, particularly freelancers and small teams. It allows customers to submit support requests through a web contact form, email, or a custom-built frontend using the provided API. Each request generates a ticket managed by assigned agents, categorized into groups for efficient routing. Superadmins oversee agents, groups, FAQs, and system settings, while email notifications keep both customers and agents informed. The system includes features such as custom ticket types, priorities, statuses, and a responsive design for optimal user experience. HelpRealm offers unlimited tickets, agents, and groups ensuring scalability as your business grows. ## Bénéfices - Improved customer satisfaction through efficient and organized support ticket management - Enhanced team collaboration and communication - Increased productivity with streamlined workflows - Scalability to accommodate growing customer bases - Cost-effective solution tailored for freelancers and small businesses - Flexible support channels (web form, email, API) - Customizable features for tailored support experiences - Real-time tracking of support requests and agent activity - Secure system with advanced security features - User-friendly interface for easy navigation and use.