osTicket

osTicket is a widely-used, Open Source support ticket system that streamlines the management of customer inquiries. It integrates tickets created through email, phone, and web forms into a user-friendly web interface. The system allows for efficient organization and archiving of support requests and responses, ensuring accountability and responsiveness to customers. It's a lightweight, reliable, and easy-to-use alternative to more expensive and complex customer support solutions, available completely free under the GPL-2.0 license. osTicket offers features such as ticket assignment, multi-user support, and customizable workflows. ## Bénéfices - osTicket provides several key benefits, including: -Cost-effectiveness: It's a free, Open Source solution, eliminating licensing fees. -Ease of use: Its intuitive web interface simplifies ticket management for both agents and customers. -Improved efficiency: Streamlines the support process, enabling faster response times and resolution. -Enhanced organization: Centralizes all support requests and responses in one place. -Increased accountability: Provides transparency and tracking of support interactions. -Flexibility: Supports multiple channels for ticket creation (email, web forms, phone). -Scalability: Can adapt to growing support needs.