Zammad

Zammad is a freeand Open Source, web-based help desk and ticketing system. It allows organizations to manage and track customer support requests efficiently. The system is highly customizable and can be self-hosted, giving users full control over their data and infrastructure. Zammad offers a comprehensive feature set including ticket creation, assignment, collaboration, reporting, and automation. It supports multiple operating systems and deployment methods, making it accessible to a wide range of users. Zammad prioritizes ease of use and a clean, intuitive user interface. ## Bénéfices - Reduced operational costs by eliminating the need for proprietary help desk software - improved customer satisfaction through efficient ticket management and tracking - enhanced team collaboration with features enabling seamless communication and task assignment - increased productivity with automation capabilities for repetitive tasks - improved reporting and analytics for better insights into support performance - secure and reliable solution with self-hosting capabilities providing data control and customization options - flexible and scalable system adaptable to varying organizational needs.