OmniPCX RECORD Suite

The Alcatel-Lucent OmniPCX RECORD Suite is a web-based call recording and monitoring solution designed for contact centers and enterprises needing robust compliance capabilities. It integrates directly with existing telephony infrastructure, offering scalable and cost-effective recording of voice and online interactions. Supervisors can review recordings with agents and use integrated quality monitoring tools to assess performance. The suite supports various environments, including VoIP, digital, analog, and SIP, and ensures compliance with industry regulations such as PCI. Its modular design allows organizations to customize their recording and monitoring needs, and the centralized recording system simplifies management across multiple locations. ## Bénéfices - The OmniPCX RECORD Suite offers several key benefits. It ensures compliance with legal and regulatory requirements, reducing the risk of non-compliance penalties. It is a cost-effective solution, providing native integration with Alcatel-Lucent OmniPCX Enterprise for a lower total cost of ownership. By providing valuable insights into customer interactions and agent performance, it improves customer satisfaction and operational efficiency. The quality monitoring tools support training and development, improving agent performance. The modularity enables scaling to meet growing needs, and its compatibility with various environments enhances its adaptability. The centralized recording reduces the complexity of managing recordings from various locations.